Air Rage: A Policy Research Study

Abstract

Disruptive passengers are a growing concern to preserve the safety of crew and passengers in the air. A policy research study from 1996 to 2000 reveals a range of air rage incidents and airline policies. The various definitions are presented, as well as the scope of the problem. The causal factors are critical in understanding the root of the problem and in eradicating air rage incidents. The application of the policy research methodology revealed a void in data collection and future research needs such as policy evaluation. Policy makers, collegiate aviation educators, and industry personnel will use these results to inform decision making. This article contributes to the academic literature of air rage as an emerging aviation safety concern.