Using the Job Characteristics Model to Measure the Motivating Potential of Flightdeck Positions

Abstract

This paper explores the potential of using the Job Characteristics Model (JCM) for analyzing flightdeck positions. The JCM has been successfully used to study a variety of job designs and the effects prescribed treatments have on the job designs. This paper presents an overview of the job characteristics model, discusses the model’s critical psychological states and shows how the Job Diagnostic Survey (JDS) can be used to measure the motivating potential of flightdeck positions. The results from our analysis and the model itself will be useful in the design of individualized LOFT (Line Oriented Flight Training) and CRM (Crew Resource Management) LOFT programs. Additionally, the JCM can be used to study the effects of automation, operation type (passenger vs. cargo), tenure as a pilot, and tenure in type on pilot motivation. From a longitudinal perspective, current data collection can serve as baseline measures for studying the aggregate, long-term effects of flightdeck job design changes.