Exploring the Impact of Operational Safety on Aircraft Fleet Planning and Management Factors in a U.S. Commercial Airline Operation
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Abstract
Aircraft fleet planning and management factor are key productive functions in a commercial airline to ensure the achievement of the airline’s operational and business goals. Fluctuating passenger demands due to public perceptions of air transport safety after adverse safety events such as air crashes and pandemics like COVID-19 makes it vital for commercial airlines to have resilient fleet plans and safety management systems. There seems to be a paucity of empirical studies exploring the impact of safety on aircraft fleet planning and management factors among airlines in the United States (U.S.) during and after adverse safety events. A qualitative approach was used to explore the research problem. Codes and emergent themes were derived from three case studies. Questions were developed from themes for semi-structured interviews with eight subject-matter experts to assess the relationships between operational safety, fleet planning, and management factors. The findings suggest that operational safety plays a major role in fleet management processes among U.S. commercial airlines. Fleet management factors such as market evaluations and customer perceptions are influenced by safety events about an aircraft type. Passenger comfortability and confidence in an aircraft type was suggested as driving factor in fleet planning and it influenced consumer behavior in terms of airline selection. The results from this study serve as a conceptual framework for further studies on the relationships between operational safety, fleet planning, and management essential for organizational resilience.