A Maintenance Repair and Overhaul Model for Operational Sustainability: Incorporating processes and risks

Abstract

Maintenance, Repair, and Overhaul (MRO) companies are integral to the aviation industry, with the core responsibility of ensuring aircraft remain safe and airworthy. Their role is critical in maintaining the industry’s high standards of performance and safety. To remain competitive, MROs must provide a wide range of services—including inspections, periodic checks, engine overhauls, avionics repairs, fuselage and cabin modifications, and interior refurbishments—while consistently meeting regulatory and safety requirements. Beyond technical compliance, MROs must adopt a quality-driven, continuous improvement approach to manage risks effectively. This requires the integration of processes, programs, and systems aligned with international standards to strengthen resilience, build organizational reputation, and achieve long-term sustainability. This study develops a theoretical model for operational sustainability in MROs. Using a qualitative methodology, it examines critical industry hazards and risk management practices, analyzes mitigation strategies, and promotes sustainability principles as essential components of MRO operations.