The funeral director: Maintaining business, reputation and performance

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Craig J. Forsyth
C. Eddie Palmer
Jessica Simpson

Abstract

This paper, based upon direct and participant observation, a review of literature, and personal interviews, explores the world of funerals, the occupation of funeral director, and the role of customer. The literature and the data are woven together. Described in this paper are the activities of a funeral director and what happens during the funeral process.

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